http://support.vixsoft.com en-us http://support.vixsoft.com ActiveKB NX support@vixsoft.co.uk Tue, 07 Sep 2010 02:47:29 BST 20 http://support.vixsoft.com/questions/44/ http://support.vixsoft.com/questions/44/ If sending an Entry via ASM Gems and you are not receiving a response make sure that the required Gems are running as followed.Puple Gem (Gems Data Iterface)Green Gem (Gems Msmq Processor)Red Gem ... Daniel Marsh Thu, 22 May 2008 11:07:20 BST http://support.vixsoft.com/questions/33/ http://support.vixsoft.com/questions/33/ To install PDF Creator double click the installation file located on the CD to begin the installation process. Once this is opened, a dialog box appears asking for you to choose a language. ... Daniel Marsh Fri, 28 Mar 2008 10:46:43 GMT http://support.vixsoft.com/questions/41/ http://support.vixsoft.com/questions/41/ When you have opened up FreightFax and have selected custom imports/exports. The screen appears where all information is inputted for the entry; in the left hand bottom corner there is a but ... Daniel Marsh Fri, 14 Mar 2008 15:14:02 GMT http://support.vixsoft.com/questions/40/ http://support.vixsoft.com/questions/40/ If for some reason when sending an email using FreightFax it doesn’t use the normal email program, i.e. Mozilla Thunderbird, AK-Mail etc. Open Internet Explorer, click “Tools&#8221 ... Daniel Marsh Thu, 06 Mar 2008 16:02:30 GMT http://support.vixsoft.com/questions/39/ http://support.vixsoft.com/questions/39/ Double click the installation file. Click next to continue. Select “I accept the agreement” and click next to continue. Click next to continue (Recommend using default locatio ... Daniel Marsh Mon, 03 Mar 2008 16:10:39 GMT http://support.vixsoft.com/questions/37/ http://support.vixsoft.com/questions/37/ Double click the setup file which is located on the Sculptor CD. When the installation has started you will be required to click next to continue. Accept the Licence Agreement. Select a loc ... Daniel Marsh Mon, 03 Mar 2008 15:12:17 GMT http://support.vixsoft.com/questions/38/ http://support.vixsoft.com/questions/38/ The error “File ../Module Name/Module File Name requires software upgrade” usually appears when a command from our software is passed to an older runtime version that doesn’t s ... Daniel Marsh Mon, 03 Mar 2008 15:03:29 GMT http://support.vixsoft.com/questions/32/ http://support.vixsoft.com/questions/32/ Kevin Drinkall Fri, 29 Feb 2008 15:36:19 GMT http://support.vixsoft.com/questions/19/ http://support.vixsoft.com/questions/19/ A previous document is now required. This must relate to a document that is held in your file that will help Customs identify your goods. Document types are available from a list (press &#82 ... Kevin Drinkall Fri, 29 Feb 2008 15:36:10 GMT http://support.vixsoft.com/questions/36/ http://support.vixsoft.com/questions/36/ (You are required to either be Manager or above to be able to change user setting within the Vixsoft Products) Double click FreightFax 4 to open the program. Choose SY>2, which is Sys ... Daniel Marsh Thu, 28 Feb 2008 11:37:58 GMT